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PRIVACY POLICY

Phyto Axia (“Phyto Axia,” “we,” “us,” or “our”), operating the e-commerce website https://www.phytoaxia.com (the “Website”), is dedicated to safeguarding your privacy and ensuring the responsible handling of your personal information. This Privacy Policy outlines in detail how we collect, use, store, disclose, and protect your personal data when you visit our Website, register an account, purchase natural skincare ingredients (the “Products”), or otherwise engage with our services (collectively, the “Services”
Details of our privacy policy can be found here:
Cookie policy.

Shipping Policies and Timelines

Standard Processing: Orders are processed and shipped within three (3) business days of purchase, excluding weekends and Canadian statutory holidays, unless otherwise stated.
Expedited Processing: We offer one (1) day processing for an additional fee, subject to availability and confirmation at checkout.

Order Cancellations

You may request to cancel your order within twelve (12) hours of purchase by emailing support@phytoaxia.com .

Returns and Refunds Policy

Phyto Axia is committed to providing a satisfaction-guaranteed experience. If you are not satisfied with your purchase, we offer returns and refunds on eligible Products under the conditions outlined below.

General Return Policy

Eligibility: We accept returns of unopened and unused Products within fourteen (14) days of delivery.
Process: To initiate a return, contact us at support@phytoaxia.com with your order number and reason for return. We will provide instructions for returning the Product.
Condition: Products must be returned in their original, unopened packaging, with all labels, seals, and accompanying documentation intact. We cannot accept returns of opened or used Products due to health, safety, and hygiene concerns.
Shipping Costs: The buyer bears the full cost of return shipping unless the return is due to a defect, damage, or an error on our part (e.g., incorrect item shipped).

Disclaimers and Limitations

General Product Disclaimer

The Products sold on the Website are natural skincare ingredients intended exclusively for topical formulations. We make no representations or warranties regarding their suitability for specific purposes beyond what is supported by established scientific literature.

No Dermatological or Professional Advice

Phyto Axia and its representatives are not dermatologists, we do not provide medical advice, diagnoses, or treatment recommendations.

Product Effectiveness and Stability

Claims regarding the benefits of plant extracts and other ingredients sold on the Website are derived from established scientific literature and supplier-provided data. However, the effectiveness, stability, and safety of these ingredients in finished formulations depend on multiple factors, including but not limited to their combination with other ingredients, formulation techniques, storage conditions (e.g., temperature), pH levels, and the use of penetration enhancers or preservatives.

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